Refund policy

30-day returns

You can request a return within 30 days after delivery. Amber & Ash covers return shipping.

How to start a return

Email info@amberandash.shop with your order number and the items you wish to return. We will provide return instructions. Please contact us before mailing anything.

Return address: 701 Lynnhaven Pkwy, Virginia Beach, VA 23452, United States.

Damaged, defective or incorrect items

Contact us with your order number and a description of the issue so we can help. If available, include a photo of the item and packaging.

Refunds

We issue your refund to the original payment method within 10 business days after receiving your return. Your bank or payment provider may need additional time to show the credit.

Email info@amberandash.shop or call +1 (757)-969-2801. If you are contacting us about an order, include your order number.